Customer Service Representative
Employee Type: Employee
Requisition Primary Location: Anchorage, Alaska
Job Description: Alaska Waste, a Waste Connections company, is looking for a Customer Service Representative for our Anchorage, AK location!
The schedule will be Monday - Friday from 8 am to 5 pm or 7:30 am - 4:30 pm. Pay will start at $16.25 per hour.
This is a call center position in an office environment, handling about 60 calls a day from our customers. Typical calls are to set up service, billing questions, customers paying their bill over the phone, and complaint calls. The ideal candidate will have great customer service skills, strong computer skills, and will be prepared to be at their desk on their phone the majority of their 8-hour shift. Our office has a very casual, fast-paced, fun atmosphere.
The Customer Service Representative (CSR) fields call from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand.
- Must have very strong customer service skills
- Strong computer skills
- 1 year of experience handling heavy call volumes a plus
- Ability to type at least 40 words per minute and 10 key by touch.
- Very detail-oriented, especially when it comes to data entry
To be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)